Shipping policy
At Mossy Mutt, we strive to make your shopping experience as seamless as possible. Below, you'll find all the details you need about our shipping process.
Processing Times
- All orders are processed within 2-6 business days, excluding weekends and holidays.
- Personalized or custom items may require additional time, which will be noted on the product page.
- You’ll receive an email confirmation with tracking information once your order ships.
Shipping Rates & Delivery Estimates
- Shipping costs are calculated at checkout and vary based on your location and order weight.
- Estimated delivery times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
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International Shipping: 10-21 business days
Delivery times may vary due to carrier delays, weather conditions, or customs processes.
International Shipping
- International shipping is available to select countries. Please note that additional customs fees, duties, or taxes may apply and are the responsibility of the customer.
Order Issues
If your order arrives damaged or is lost in transit, please contact us at hello@mossymutt.com within 7 days of delivery. Be sure to include your order number and photos (if applicable).
Address Changes
- Please double-check your shipping address at checkout. We cannot guarantee changes after an order has been placed.
Questions?
We’re here to help! Contact us at hello@mossymutt.com for any shipping-related inquiries.
Thank you for shopping with Mossy Mutt!