How To Track My Order

At Mossy Mutt, we make it easy to keep tabs on your order! Follow the steps below to track your package and get updates on its progress.

Step 1: Order Confirmation

Once you’ve placed your order, you’ll receive a confirmation email at the address you provided during checkout. This email contains your order details and a unique order number.

If you don’t see this email in your inbox, check your spam or junk folder. Still can’t find it? Contact us at hello@mossymutt.com, and we’ll assist you.

Step 2: Shipping Notification

When your order ships, we’ll send you another email with your tracking information. This email will include:

  • Your tracking number
  • A link to track your package

Step 3: Track Your Package

Use one of the following methods to track your order:

  1. Via the Tracking Email

    • Click the tracking link provided in the shipping notification email. This will take you directly to the carrier’s website, where you can see the latest updates on your shipment.

  2. On Our Website

    • Visit the Order Tracking Page (if applicable). Enter your order number and email address to view the status of your shipment.

  3. Contact Us

    • If you’re having trouble with tracking or need additional help, email us at hello@mossymutt.com. Provide your order number for faster assistance.

Frequently Asked Questions

When will I get my tracking information?

Tracking information is typically available within 2-6 business days after placing your order. For custom or personalized items, this may take a bit longer due to processing times.

What if my tracking number doesn’t work?

It may take up to 48 hours for tracking details to update. If your tracking number isn’t working after this time, please contact us at hello@mossymutt.com.

My order shows as delivered, but I haven’t received it.

Check with neighbors or your local post office to see if your package was delivered to the wrong address. If it still can’t be found, contact us, and we’ll help resolve the issue.

Thank you for shopping with Mossy Mutt! We’re here to help every step of the way.