Frequently Asked Questions
Welcome to Mossy Mutt! Here, we’ve answered some of the most common questions to help make your shopping experience a breeze. If you don’t find what you’re looking for, feel free to contact us at hello@mossymutt.com.
General Questions
What products do you offer?
We offer a wide variety of print-on-demand products, including t-shirts, hoodies, sweatshirts, mugs, tumblers, jewelry, message cards, birdhouses, and more. Our collections are perfect for gifts or adding a touch of whimsy to your life.
Where are you located?
We’re an online gift shop at MossyMutt.com. We don’t have a physical storefront, but we deliver right to your door!
Can I customize my order?
Many of our items, like message cards and jewelry, offer personalization options. Just check the product page for details.
Ordering & Payment
How do I place an order?
Browse our collections, select the items you want, choose any options (like size or personalization), and add them to your cart. Then, complete the checkout process to place your order.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations are only possible within 24 hours of placing your order. Email us at hello@mossymutt.com with your order details as soon as possible.
Shipping & Delivery
Where do you ship to?
We ship nationwide - in the USA.
How long does shipping take?
- Processing Time: 2-6 business days
- Standard Shipping (U.S.): 5-7 business days
How much does shipping cost?
Shipping costs depend on your location and order size. The exact amount will be calculated at checkout.
Returns & Exchanges
What is your return policy?
Because our products are made-to-order, we only accept returns for defective or damaged items. Please contact us within 7 days of receiving your order at hello@mossymutt.com with photos of the issue.
Can I exchange an item?
Exchanges are not available as each product is custom-made. If your item is defective, we’ll replace it at no cost.
Product Questions
Are your products eco-friendly?
Many of our products are made with eco-conscious materials, and we’re committed to minimizing waste by producing items on demand.
What if my item arrives damaged?
We’re sorry to hear that! Please email us at hello@mossymutt.com within 7 days with your order number and photos of the damage. We’ll make it right.
Contact Us
Still have questions? We’re happy to help!
Email us at hello@mossymutt.com for more information.
Thank you for choosing Mossy Mutt for your gift-giving needs!